Clients can call, email, or submit an electronic ticket to access an A3J Group expert to provide functional or technical consulting assistance. Standard support SLA's apply to these requests.
SMALL PROJECT SUPPORT
Due to the structure of the agreement, some clients may choose to execute small projects under the Enhanced Support contract in place. Examples of this type of engagement include implementing a new workflow, building a small integration from Maximo to a third-party system, or conducting a training refresher for certain groups.
PUSH THE ENVELOPE SESSIONS
As part of the agreement, each client will receive an annual "Push the Envelope" session. These two-day workshop sessions are run by an A3J Group consultant on-site and will cover any topic that the client wishes. The goal is to identify challenges, assign priorities to initiatives, and/or design solutions to problems. This session should provide a roadmap to all teams on what the annual initiatives will be, and how to go about achieving them.
ACCESS TO VALUE ADD SOLUTIONS
The A3J Group has a Labs team that is solely focused on bringing value-added solutions to market. Clients with A3J Group Enhanced Support agreements will have free access to the Labs Library. One solution is MxApprove, a mobile application that gives management the ability to approve or reject Maximo workflow assignments, such as Purchase Requisitions, Invoices, or Work Orders, on the go.
All Enhanced Support work is tracked in a Maximo system hosted by the A3J Group that enables clients to have full transparency into the work being performed at all times. Clients will always know where they stand, both on issues they've submitted and on spend.