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A3J Support

[/title][fusion_text]You have implemented IBM’s Maximo Asset Management system and are ready to reap the benefits this solution will bring. You are now able to perform higher level Asset Management analysis, and more! BUT several open items still need addressing before the system is where it should be for your needs. You need more than just flatline support. You need an enhanced support. The A3J Group is uniquely positioned to deliver this support model because this is one of our primary focuses as a company. While other Maximo implementations, furthering best practices through data capture and analytics, and corporate adoption and training. Key delivery elements from the A3J Group’s Enhanced Support offering:[/fusion_text][fusion_text]

Service	Description
On-Demand Support	Clients can call, email, or submit an electronic ticket to access an A3J Group expert to provide functional or technical consulting assistance. Standard support SLA’s apply to these requests.
Small Project Support	Some clients may choose to execute small projects under the Enhanced Support contract in place. Examples of theis type of engagement include implementing a new workflow, building a small integration from Maximo to a third-party system, or conducting a training refresher for certain groups.
“Push the Envelope” Session	Each client will receive an annual “Push the Envelope” session. These on-site, two day workshops cover any topic that the client wishes. The goal is to identify challenges, assign priorities and initiatives, and/or design solutions to problems. This session should provide a roadmap to all teams on what the annual initiatives will be, and how to go about achieving them.
Access to value-add solutions	The A3J Group has a Labs team that is solely focused on bringing value-added solutions to market. Clients with A3J Group Enhanced Support agreements will have free access to the Labs Library. One solution is MxApprove, a mobile application that gives management the ability to approve or reject Maximo workflow assignments, such as Purchase Requisitions, Invoices, or Work Orders, on the go.
Work Transparency	All Enhanced Support work is tracked in a Maximo system hosted by the A3J Group that enables clients to have full transparency into the work being performed always. Clients will always know where they stand, both on issues they’ve submitted and on spend.

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