Product Launch: Ninja Fix – Duplicate Service Request Identifier
So you have an A-team that is super proactive about reporting issues and creating service requests, right? Great! However, this often can lead to scenarios where multiple users submit service requests about the same issue. The Ninja Fix Duplicate Service Request Identifier combats that issue. This product adds a table to the Service Request application in Maximo. The table will show potential duplicate work order records created from SRs for the same asset and/or location. Only service requests that are open and not canceled, closed or completed will be displayed. If the new SR is a duplicate, the user that created the SR can choose to link the duplicate SR to the work. Scenario: A call comes in from a user complaining that a room is too cold. The representative that takes the call creates a service request record, creates a work order for work to be performed and routes the work order to a technician. While the technician is on route to the location another call comes in from a different user for the same location. An entry will appear in the Potential Duplicate Work Orders table alerting the user that there may already be a work order dispatched to fix the problem at the location. This development can eliminate duplicate work and help your team stay focused. If you find this solution valuable to your facility, you are able to purchase and download the installer which will automatically configure your Maximo Environment to include this helpful feature. Click here to purchase.
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WBENC Press Release document