A3J Group is #AlwaysInnovating in order to bring state-of-the-art enhancements to the IBM Maximo community. Our 20+ years of experience in Maximo allows us to deliver end users the proper support and solutions needed to maximize efficiency. We strive to remain thought leaders in the community and we face common issues and challenges head-on. Our suite of mobile apps for IBM Maximo, MxMobile, gives users access to IBM Maximo in the palm of their hand. Our apps allow Maximo users the ability to create and edit work orders, generate meter readings, manage inventory, and more.

As an IBM Maximo mobile solution provider, A3J Group consistently improves the functionality and features of MxMobile. Enriching the experience of MxMobile users is not only our passion, but necessary. Our users enjoy the freedom of Maximo mobility and are happy to report bugs and request interface features, and our team actively delivers on those requests. You can download MxMobile apps from the Apple App or Google Play store.

A3J Group is happy to announce the latest MxMobile news below. This release is available as of Monday, October 3, 2022.

Policy Update

We have a new MxMobile support ticket policy! Going forward we ask that all MxMobile support tickets be submitted the following way: 

• Follow the video capture process explained in this tutorial video: https://youtu.be/0bZf1UZtGRk
• Fill out the A3J Support Ticket Form PDF for each individual request or issue. 

By doing this we hope to expedite support issues and requests providing the highest level of customer satisfaction. As always, you can also email support@a3jgroup.com or call 877-235-4774 ext 1 with any questions regarding the new process. 

October Release Updates

• Ability to create Follow Up Work Orders
• Ability to enter Failure Reporting information
• Conduct Inspections from a Work Order
• General bug fixes and performance improvements

• Sending communications from a service request
  • Please note this requires some Maximo components, such as an automation script, to be installed.
• General bug fixes and performance improvements

• General bug fixes and performance improvements

• General bug fixes and performance improvements

• General bug fixes and performance improvements

• General bug fixes and performance improvements

What do you need to do?

• Updates are available to current clients automatically by updating your apps via the appropriate app store.  
• If you would like to request a new feature or report a bug, please follow our new support ticket guidelines by submitting a video and a support form describing the request.