Managed Services

Through the years our team has been able to establish customary best practices and share them with the IBM Maximo community. Every client has individual needs that can’t always be answer by a blanket solution. Our expertise allows us to develop targeted, scalable and flexible solutions within Maximo for every functionality. From specific Service Request needs to automation for PMs and other requests based on key KPI and metrics, we have the solutions your team needs to be the most versatile maintenance team they can be. We listen to the wants of our customers and build out tailored solutions to your needs in a streamlined and trainable format.

A3J Group has extensive knowledge in integration. Whether you need to bring users into the system, create data such as meter readings, or send data such as work orders to other systems outside of IBM Maximo, we can accomplish that. Our team uses multiple methods of integration. For example, the Maximo API, direct links to other systems, or autoscripts which all push and pull data to and from IBM Maximo on a scheduled basis. Even our mobile applications for IBM Maximo, MxMobile, use the Maximo API to communicate with Maximo.

Migrating data from one system to another can be a huge undertaking. Using tools such as the MXLoader, database queries and dbc files, A3J Group combats the challenges of data migration for you. On top of that, end users will be able to access files our team has created which are made to house data that IBM Maximo can understand when migration occurs. A3J Group has fine tuned the data loading process so that it is repeatable, adjustable and most importantly, compatible. We pair our data loading files with a number of automation scripts that act as an “easy button” so all you have to do is let the data run into Maximo effortlessly.

Our development team sits down with clients to outline exact data needs for their reporting requirements. Once your reports are designed and configured we work to automate and schedule them. Some examples of our reports include PM Forecasting, User Monitoring, License Monitoring, PO packages etc. We can also teach IBM Maximo users how to install BIRT, connect it to Maximo and create reports internally. Continuous learning and training are fundamental aspects of our managed services platform.

Our goal in creating workflows for customers is to optimize business processes. Whether your team needs an entirely new workflow or wants to improve upon an existing workflow, we have decades of experience to accomplish any goals. We have created workflows for clients which have been configured to call automation scripts. Some workflows may prompt IBM Maximo to provide further details within the workflow that are not normally included in Maximo out of the box. Other solutions we have created include automatic reminders that notify personnel when certifications and licenses are about to expire, or autogenerate database backups and restores, clean up logs and more.

We have created multiple custom applications from scratch with new database objects and applications, simultaneously adding automation scripts to allow changing of statuses, and creating a new workflow to go with this new application. We can create new fields, new tables, application configurations, new start centers, KPIs, etc. You name it, we can do it! We even have a process that will reload everyone’s start centers when updated, instead of having each user push the refresh button on their individual start center. Our goal is to make your IBM Maximo environment more efficient based on the needs of each role. We can also create automation scripts to help with users screens, calculations for field changes such as updating or changing size and color of fields on screens. We have also created screens to show the audit data in an easy to use format; this data normally isn’t displayed in Maximo.

Our team is fully equipped with the skills and experience to train your company on best practices, tips, and tricks focused on making your daily operations in IBM Maximo more efficient and effective. Learn how to maximize your Maximo through proper guidance and increase your time to value ratio. Our main goal is to grow your team’s knowledge so they can become self-sufficient in Maximo. This often requires hands-on recorded sessions with A3J Group’s support team, which can be referred to later as needed.