MxInsight & SR AI Agent — AI Built to Work Seemlessly with Maximo | A3J Group
MxMobile by A3J Group — AI Capabilities

MxInsight
& SR AI Agent

AI Built to Work Seemlessly with Maximo

Ask your Maximo data anything in plain English. Automate service request follow-up around the clock. Two capabilities, zero new systems — built right into the MxMobile app your team already uses.

Request a Private Demo → See How It Works
No SQL required
24/7 SR monitoring
Zero manual follow-up calls
No new systems needed
The Opportunity

Your Maximo data already has the answers.

Maximo holds years of operational data. But answers are buried in reports and manual queries that take hours to run. And when a service request arrives incomplete, someone has to make calls, wait for callbacks, and update records by hand.

  • Ask any question about work orders, assets, or SRs in plain English
  • Get live charts, tables, and summaries in seconds — not hours
  • SR follow-up handled automatically, around the clock
  • Works on the devices and app your team already uses

Both capabilities are built directly into MxMobile — no integration projects, no new logins, no additional infrastructure.

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Manual follow-up calls required
SR AI Agent handles outreach automatically
24/7
SR monitoring, around the clock
Never misses an incomplete service request
~0s
Time to get an answer from Maximo
Live data, plain English, no dashboard required
What You Get

Built for every person on your team.

AI in MxMobile is not a feature for analysts. It's a capability for every field tech, dispatcher, and manager — on any device.

⚡
Instant Answers

Ask any question about work orders, assets, or service requests and get a live answer in seconds. No waiting on a report request.

🤖
Automated Follow-Up

SR AI Agent eliminates the phone tag and manual data entry that slows your team down every single day. Records get filled in automatically.

👷
Built for Everyone

From field tech to dispatcher to manager — everyone gets access to the same intelligence, on whatever device they're already carrying.

🔧
No New Systems

Both capabilities live inside MxMobile. No integration projects, no new training. Your team uses what they already know.

📊
Live Maximo Data

Every answer MxInsight generates comes directly from your live Maximo environment — not sample data, not pre-built dashboards.

📱
Any Device

MxInsight and SR AI Agent work on phone, tablet, and desktop. Wherever your team is working, the intelligence is right there with them.

Capability 01 of 02 MxInsight

Ask your Maximo data anything.
In plain English.

No SQL. No dashboards. No waiting. MxInsight translates natural-language questions into live queries against your Maximo data and returns charts, tables, and summaries in seconds. Ask a follow-up, drill deeper, act on the results — all from one screen.

What You'll See in the Demo

1
Open Work Orders by Priority

Ask MxInsight to show open work orders by priority for the week. Watch a live bar chart generate directly from your Maximo data — no query, no dashboard build required.

2
Asset Failure Patterns

Ask which assets have had more than 3 failures in the last 30 days. A ranked table appears instantly. Any result can be acted on directly — right from the same screen.

3
PM Completion Time

Ask for the average time to close a PM work order this quarter. This single question replaces a report that used to take hours. Your operations story, told in seconds.

Key Takeaway

Every answer is generated live from your Maximo environment — not pre-built, not cached. Ask a follow-up question and drill deeper in seconds.

MxInsight — Live Queries
Show me all open work orders by priority for this week.
Live bar chart generated Instantly
Which assets have had more than 3 failures in the last 30 days?
Ranked asset table Actionable
What's the average time to close a PM work order this quarter?
Single metric Replaces hours of work
Drill deeper — show me just the Critical priority ones.
Follow-up answer Same screen

All results generated live from your Maximo environment — not sample data.

Capability 02 of 02 SR AI Agent

Automated SR follow-up that
never stops working.

When a service request arrives incomplete, your team spends time tracking down contacts, making calls, waiting for callbacks, and manually updating the record. SR AI Agent handles all of it automatically — 24 hours a day, 7 days a week, with zero manual effort.

SR AI Agent — How It Works
1
SR Detected
An incomplete service request arrives in Maximo. The agent detects it immediately.
2
Contact Located
Agent automatically finds the Reported By contact's phone number.
3
Outbound Call Placed
The AI agent places a real phone call and asks the right targeted questions.
4
Data Captured
Responses are transcribed and extracted from the conversation in real time.
5
Maximo Updated
The SR record is filled in completely and automatically — no human touch needed.
6
Team Notified
Technician and dispatcher receive an alert that the SR is complete and ready to action.

Why This Matters

Phone tag on incomplete SRs is a daily drain on every dispatcher and technician. Each back-and-forth call, hold time, and manual record update adds up across hundreds of service requests a week. SR AI Agent eliminates that entire workflow.

📞
Operates 24/7
SRs that arrive overnight or on weekends get handled automatically — no delay until the next business day.
✅
100% of SR records auto-updated
Every response from the contact is captured and written back to Maximo automatically.
⏱️
Zero manual follow-up calls
Your team gets notified when the SR is complete — not when the call needs to be made.
Result

Your dispatchers and technicians spend their time on the work that matters — not tracking down missing information on service requests.

Got Questions?

MxInsight & SR AI Agent FAQ

No. Both MxInsight and SR AI Agent are built directly into MxMobile. There are no new platforms to deploy, no integration projects, and no additional infrastructure requirements.
Yes. Every answer MxInsight generates comes directly from your live Maximo environment. Results are not pre-built dashboards or cached data — they reflect the current state of your system at the moment you ask.
No. MxInsight is designed for any Maximo user — field techs, dispatchers, managers, and analysts alike. You ask questions in plain English, and MxInsight handles the query translation automatically.
We'd be happy to walk through the full behavior in a private demo, since retry logic and escalation paths can be tailored to your workflow. Contact us to set one up.
Yes. We offer private demos where we connect directly to your Maximo environment and demonstrate both capabilities with your actual data — not a generic sandbox.
Yes. Both capabilities are available now as part of MxMobile. Request a demo or reach out to our team to discuss availability and rollout for your organization.

Still have questions? We're happy to help.

Contact Us
Watch It in Action

See the Live Demo Recording

Watch Bob Richardson, Xavier Galarza, and Alex Walter walk through MxInsight and SR AI Agent live — including real queries against Maximo data and a full SR AI Agent demonstration.

AI Innovation Lab Session: MxMobile Demo and Q&A — watch on YouTube

AI Innovation Lab Session  •  June 24, 2026  •  60 min  •  Opens on YouTube

Ready to See This in Your Environment?

Request a Private Demo

We'll connect to your Maximo environment and show MxInsight and SR AI Agent with your own live data.

Request a Demo → Back to MxMobile →

877-235-4774  •  info@a3jgroup.com  •  a3jgroup.com

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Michael Woline

Technology Project Manager (PMP 2009-18) with 15 plus years’ experience building, migrating, and upgrading enterprise applications including Maximo and Peoplesoft. Industries include banking, insurance, and publishing. Career began as a developer writing code and SQL because solving puzzles and figuring out how things works is fun. For fun I used to kite board on the beach, and have resumed cycling with a goal of riding some of the routes of the Giro d'Italia and Tour De France.

Nick Bonfiglio

Hi, I'm Nick! I am relatively new to Maximo, but I've been working in the software and IT space for a good stretch of my career. Most of that time I’ve spent as a QA Engineer at a SaaS company, so I'm no stranger to the technical side of things. Outside of work, I spend most of my time with family. I enjoy cooking and trying out new recipes whenever I get the chance, most of all I love cooking on a good grill! Living in Florida, I take full advantage of the beach as much as I can. I like to keep things pretty simple just good food, family, and some sun!

Akilah

Hi, I’m Akilah! I work with Maximo and come from a background in Computer Engineering, where I picked experience with SQL, Python, and general IT troubleshooting (aka figuring out why things break and how to fix them). I also served as a communications lead during my senior capstone, which helped me get comfortable collaborating with teams and keeping things moving.

Chad

Chad started his CMMS and EAM solutions consulting career in the late 20th century. The past twenty-three years have primarily been focused on supporting Maximo in Life Sciences, Oil & Gas, Government facilities, and Manufacturing verticals. Chad especially enjoys discussions regarding logistics, inventory management, and process improvement. In his free time, he enjoys hunting, fishing, playing guitar, maintaining his small farm, and spending time with his family.

Mike

Mike is a jack-of-all-trades IT professional with 20+ years in manufacturing, starting as a Help Desk temp and working his way through admin, engineering, management, and architect roles. He loves solving problems and building tools to make work easier—Maximo gives him plenty of chances to do both. In his free time, Mike enjoys woodworking, the outdoors, playing synths and hand drums, reading, and learning. Given his druthers (whatever those are), he'd build a timber-framed cabin on 40+ acres of mixed hardwood forest for his future grandkids to work for free play in.

Shane

Maximo Analyst

With a background in Computer Science and Cybersecurity and a CompTIA Security+ certification, I bring both a technical foundation and a curiosity-driven mindset to everything I do. Since joining the industry, I’ve gained hands-on experience with IBM Maximo, including scripting, BIRT reporting, Maximo customization, configuration, and supporting long-term client projects. I've also attained my MAS8 certification. I’ve had the opportunity to work closely with clients, troubleshoot complex issues, and contribute to impactful system enhancements—all while continuously learning and growing in the field. I approach challenges with determination, thrive in collaborative environments, and enjoy finding creative solutions. Outside of work, I recharge by spending time with family and friends, playing video games, staying active, and experimenting in the kitchen.

Maximo Application Suite

Accelerated Time to Value
Lower Total Cost of Ownership
Scalable, Integrated Platform
Continuous Innovation & Updates

Visual Inspection

Accelerate Defect Detection
Flexibility to Train and Deploy
Increase Uptime 24/7 Real Time Monitoring
Better Worker Safety

Monitor

Enterprise Level Data Aggregation
Scaled Operations
AI Deductions
Advanced Root Cause Analysis

Predict

Condition Based Maintenance
Lower Costs
Better Asset Availability
Reduced Risk

Manage

Comprehensive View of Assets
Understand Resource Attributes, Configuration and Relationships
Drill Down View

Health

Improve Reliability
Performance Insight
Better Planning
Clean Data
Optimization – Data, Costs, Risks

Mobility

Boost Productivity
Safer Workplace
Reduce Knowledge Gaps
Avoid Downtime

Maximo Assist

AI-Powered Troubleshooting & Guidance
Faster Issue Resolution in the Field
Knowledge Capture & Reuse Across Teams
Smarter Decisions with Contextual Insights

Dexter

Maximo Analyst

Dexter began his career in the warehouse field. Developing his skills in inventory control, accounts payable, shipping, and receiving, and procurement. While working at Apex he was learning the Maximo system in and out. Eventually learning it so well he taught everyone how to use it. Eventually becoming a system administrator for the Apex site.

A fun fact about Dexter is that he was an Elvis impersonator for 24 years. He enjoys singing, fishing, golf, and playing pool. He's an avid movie buff, most likely you'll find him watching the latest movie.

Chip

Client Relations Specialist

Chip is new to Maximo but has worked for various software companies through his career in both a sales and client relations role. In his spare time, Chip likes to golf, travel and work on projects around the house, especially those with an artistic touch. He is also up for any type of competition whether that be playing cards, board games or recreational sports.

Sarah

Maximo Analyst

Sarah is a recent graduate starting her asset management career. She counts fast learning and determination as key skills that she’s applying to become an Maximo pro! Sarah’s background in IT Services and studies in computer science have strengthened her natural problem-solving skills and desire to help others through technology. In her free time, Sarah enjoys baking, sewing, reading comic books, and building her own video game.

Vishal

Maximo Analyst

Hey there! I’m a Maximo Developer with hands-on experience working across IBM Maximo 7.5.x, 7.6.x, MAS 8, and MAS 9. My focus is mainly on database administration, system integrations, automation scripting, UI customizations, and Maximo admin tasks like BIRT reporting and migration management. I’ve also dabbled in integration work and enjoy finding smart, efficient solutions to everyday challenges in Maximo.

When I’m not working, you’ll probably find me gaming on my PS5 over the weekend or exploring the latest tech trends to keep myself up to speed.

Xavier Galarza

Maximo Analyst

I'm a motivated and curious professional with hands-on experience across multiple Maximo projects, including leading several initiatives. My goal is to continue deepening my expertise in Maximo so I can guide others in unlocking its full potential. I am also fully certified in MAS8. With a strong background in development and a natural problem-solving mindset, I enjoy tackling challenges and learning from those around me. I'm passionate about continuous improvement—both technically and personally—and thrive when I'm surrounded by talented, knowledgeable peers. Outside of work, I enjoy playing video games, watching sports, and staying active with pickleball.

Courtney LeBlanc

Business Analyst

Courtney is a polished Maximo consultant with over 10 years working in the industry. She has worn many hats including QA Specialist, Trainer, Functional Lead, Project Lead and Business Analyst. A point of great professional pride for Courtney is helping clients meet their needs and realize the power of their investment. Being a part of the process that helps clients learn how to use their system and get the most out of it is a great feeling at the end of the day.

Bob Richardson

VP of Products (Ninja)

Bob leads A3J Group’s operational services and heads up our Maximo Ninja product line. With over 50 successful Maximo projects under his belt and MAS 8 certifications in both functional and technical tracks, Bob brings deep experience and steady leadership to every engagement. He has played a key role in the development of many of A3J Group’s most advanced solutions.
Outside of work, Bob enjoys traveling with his wife, spending time outdoors, and occasionally pondering life’s mysteries from his garage—possibly while thinking about squirrels.

Kelly Nimmo

VP of Products (MxMobile)

Kelly Nimmo leads A3J Group’s product development and serves as a senior analyst and consultant with over 14 years of IBM Maximo experience. She is a co-architect and lead developer of MxMobile, our flagship mobile solution, and holds MAS 8 certifications in both functional and technical disciplines. Known for blending technical depth with practical insight, Kelly plays a key role in designing and delivering innovative Maximo-based tools. Outside of work, she enjoys fishing the Florida waters and teaching soccer skills—like the “around the world”—to her nieces and nephews.

Kim Walter

COO

Kim began her career in Investment Banking in the Biotech and Tech sectors. After leaving banking, she focused on executive strategic development evolving her business building skills. Co-founding A3J Group was a natural fit with the idea of creating a fierce ninja style unit that outperforms all others. In her free time, she is training for her next eventing competition or studying to become a Master of Wine or practicing her tornado kick. She could be with her family hiking or surfing or cooking. But she’s definitely not sitting around doing nothing.

Alex Walter

CIO

Alex brings 18 years of Maximo/EAM consulting experience in Life Sciences, Oil & Gas, Water/Waste Management, Government facilities, and much more. He has been awarded the honor of IBM Champion from 2018-2021, and is the brainchild behind our revolutionary mobile solution MxMobile.

In his free time he buys camping gear, enjoys a good circular saw and spends time with his family hiking, surfing and being outdoors.

Enhancement

• Configuration
• Integration & data loading
• Report improvement
• Screen view & workflow changes

Sustainability

• Report
• Troubleshoot
• Learn
• Teach
• Lead

Change Management

• Advanced systematic improvements
• Tailored procedure implementation
• Script-, report-, and application-level source and document control through Git repository software
• Training on how to document and deploy changes

Monitoring

• Active monitoring of your IBM Maximo system’s heartbeat
• Triggered notifications and support tickets when Maximo is not responding
• Automated Escalations based on the health of various critical background processes.
• Periodic and quarterly scheduled system health checks

System Support & Trouble Shooting

•On Demand Support
•Advanced Troubleshooting
•Access to A3J Group’s Maximo Support Environment to submit trouble tickets
•Directly report bugs, request fixes and enhancements

System Patching & Environment Refreshes

• Tentative, bi-annual feature pack releases from IBM
• Minor patches (defined by the last number in the version model)
,• Quarterly lower environment refreshes

Admin

MxAsk

Create new self-service requests in a wizard-style format, and view the details of their open service requests.

MxApprove

Accept, reject, and reassign assignments, review assigned records, and view your workflow inbox.

MxMobile

A suite of mobile applications designed to integrate with IBM Maximo Asset Management. These apps modernize workflow, expedite inventory processes, reduce time spent on data entry, and more.

Workflow

MxMeter

View and enter meter readings, view trends in graphical format, and create readings while in offline mode.

MxAsset

Scan barcodes and view maintenance facts. Create meter readings, work orders or service requests. Toggle asset downtime.

MxWork

Create new work orders on the go, view existing work orders and attachments, and capture fingertip electronic signatures.

Inventory Management

MxIssue

Receive and issue parts, request orders while in-field, and create new usage records

MxCount

Perform counts of stocked items, identify and correct inventory balance errors, and record real-time counts in Maximo.

MxReceive

Receive stock replenishment items, perform intelligent searches, and work in disconnected mode.
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