With the launch of Maximo 7.6 came some enhanced functionality around KPI’s. Specifically, two new applications were added to the product: KPI Templates and KPI Viewer. This article will cover the features of how to utilize the KPI Viewer application for your organization. For more information on the KPI Templates application, please sure to visit our related blog article.

In previous versions of Maximo there were two ways to view KPI’s:

  1. In the KPI Manager application.
  2. On your Start Center.

The KPI Manager application in Maximo is intended to be for administrators of Maximo to create and manage KPI’s for all audiences. This application was not suitable to standard users of Maximo, both because of its complexity and due to licensing considerations.

The Start Center therefore is where the consumption of KPI information tended to take place in Maximo. The challenges with that were:

  1. Having too many KPI’s on the Start Center is both cluttering and a performance drag.
  2. Users are only able to view the KPI’s current value and see an indicator for its direction. No other historical information is provided on the Start Center.

This is where the KPI Viewer comes in. Users now have an application where they can access read-only versions of KPI’s that they have specifically been granted access to through their Security Group authorizations. In addition to being able to view current values and targets, users have full access to historical data, trends and graphs. A new added feature allows users to create an email communication directly from a KPI, and logs that email in the Communication Log tab within the application.

Let’s walk through accessing a KPI through the KPI Viewer application. We start with KPI Manager:

  1. Log into Maximo as an administrative user.
  2. Go to the Administration > KPI > KPI Manager application.
  3. Select an existing KPI.

There are a few things to notice here. First, pay attention to the Is Public? checkbox. Any KPI’s listed in the KPI Manager application with that flag checked will show up in the KPI Viewer application for every user of Maximo. This is a subtle difference from previous versions, where the Public flag meant that you could use the KPI on any Start Center Template.

Second, notice the Security tab. This tab is used to define which security groups can view which KPI’s. This is similar to assigning a KPI to a Start Center Template in previous versions.

The last thing to notice is the Long Description. This text is displayed in a prominent place in the KPI Viewer application when looking at a particular KPI, so it’s wise not only to fill out the Long Description, but to be as verbose as is necessary to convey the meaning and purpose of the KPI to your intended audience.

Next, we’ll navigate to the KPI Viewer application:

  1. Log into Maximo as an end user.
  2. Go to the Analytics > KPI Viewer application.
  3. Select an existing KPI.

The first thing you’ll notice is the Long Description of the KPI from the KPI Manager application. This is where we can give context to the readings for the consumer of the metric.

The next tab over shows Historical Trends. Finally! This is a feature that has long been available to administrators, but never to end users of Maximo. Users have the ability on the Historical Trends tab to view historical data in graphical or raw format (that can be downloaded into Excel for further manipulation).



Lastly, we now have the ability to generate a Communication (i.e. Email) from Maximo to other users, and capture that communication permanently as part of the KPI record in the system.

I hope you enjoy all of the benefits of the new application!


Alex Walter is the Chief Innovation Officer at the A3J Group, a company he formed to address the need for innovative software solutions and integrated consulting services within the EAM industry. Alex brings 17 plus years of experience in business consulting in various industries including Life Sciences, Oil and Gas, Water and Waste Management, Education, Government Facilities, among others. Alex lives in Tampa, FL with his wife, two sons, and dogs. In his free time, he enjoys running half marathons, making space in his garage for new camping and outdoor equipment, traveling to far off places with the Walter Circus, and remaining hopeful that his NY Jets' best days are ahead of them and not behind.

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