Privacy Policy

A3J Group LLC’s Privacy Policy

Last Modified: July 20, 2017

A3J Group LLC is committed to protecting your personal privacy. This privacy policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This policy applies to all information submitted on our website, a3jgroup.com, mxmobile.app, and within the use of our mobile applications and technical solutions.

Data we collect and why we collect it

We collect information to provide better services and products to all our users. Below are the ways that we collect information:

  • Information you provide us to contact you. Our website contains a Contact page which we can collect information to contact you back with answers to questions. The information collected is simply used to best understand the nature and context of the question, and the individual or organization that is asking the question.
  • Information we get from your use of our services and products. By visiting our website, aggregate information will be collected such as your IP address, location, and your activity on our website. This information is not personally identifiable. It is used to understand how users of our website interact with the information presented there so that we may improve or streamline that information. We also collect information about how our mobile applications are being used. This information is used to better understand how users interact with our applications so that we may make better applications in the future.

How we use information we collect

We use the information we collect from our services and products to appropriately maintain and improve them. It is in our best interest to provide the best possible services and products to the marketplace, and understanding how our services and products are used helps us toward that goal at A3J Group LLC.

Information we get from your use of our services and products is collected and aggregated within the Google Analytics software. This helps us organize and analyze the information we collect. Google Analytics is a piece of software that grabs data about users of A3J Group LLC’s users and visitors.

What does Google Analytics record?

  • What website you came from to get our website.
  • How long you stay on our website.
  • What kind of computer or device you’re using.
  • And quite a bit more.

What does A3J Group LLC do with your data?

By visiting our website, aggregate information will be collected such as your IP address, location, and your activity on our website. This information is not personally identifiable. It is used to understand how users of our website interact with the information presented there so that we may improve or streamline that information. We also collect information about how our mobile applications are being used. This information is used to better understand how users interact with our applications so that we may make better applications in the future.

Occasionally, we will compile aggregate statistics about the number of visitors our website receives and browsers/devices being used. No personally identifying data is included in this type of reporting.

This activity falls within the bounds of the Google Analytics Terms of Service.

Who we are

Our website address is: https://a3jgroup.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Spam

Licensee agrees not to perform any activity that is prohibited by the CAN-SPAM Act dealing with illegal distribution of Unsolicited Commercial Bulk Email (“UCBE”), commonly known as “spam.” No spamming of any kind may be employed as an advertising or promotional tool. Any breach of the Licensor’s Anti-Spam Policy may result in immediate termination of the Agreement.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Questions or Concerns

If you have any questions or concerns, you may contact us at info@a3jgroup.com. Alternatively, you can write us at:

A3J Group LLC
3225 S. MacDill Ave
Suite 129-288
Tampa, FL 33629

Shane

Maximo Analyst

As a recent graduate in computer science and cybersecurity with a CompTIA Sec+ certification, I thrive on learning and embracing emergent challenges head-on. Though new to Maximo, I approach the day to day with determination and enthusiasm. I have been known to be competitive while also being a strong team player. Beyond the realm of technology, I cherish spending time with loved ones, playing video games, doing exercise, and cooking. I am grateful to be where I am and around so many amazing people.

MAS 8

Time to Benefit
Lower Costs
Scalability and Integration
Continuous Upgrades
Easy of Use

Visual Inspection

Accelerate Defect Detection
Flexibility to Train and Deploy
Increase Uptime 24/7 Real Time Monitoring
Better Worker Safety

Monitor

Enterprise Level Data Aggregation
Scaled Operations
AI Deductions
Advanced Root Cause Analysis

Predict

Condition Based Maintenance
Lower Costs
Better Asset Availability
Reduced Risk

Manage

Comprehensive View of Assets
Understand Resource Attributes, Configuration and Relationships
Drill Down View

Health

Improve Reliability
Performance Insight
Better Planning
Clean Data
Optimization – Data, Costs, Risks

Mobility

Boost Productivity
Safer Workplace
Reduce Knowledge Gaps
Avoid Downtime

Digital Twin

Integrate with IoT for Intelligent Asset Management
Measure Health and Performance
Meet Sustainability Goals
Write Your Digital Story – Learn from Data

Dexter

Maximo Analyst

Dexter began his career in the warehouse field. Developing his skills in inventory control, accounts payable, shipping, and receiving, and procurement. While working at Apex he was learning the Maximo system in and out. Eventually learning it so well he taught everyone how to use it. Eventually becoming a system administrator for the Apex site.

A fun fact about Dexter is that he was an Elvis impersonator for 24 years. He enjoys singing, fishing, golf, and playing pool. He's an avid movie buff, most likely you'll find him watching the latest movie.

Chip

Client Relations Specialist

Chip is new to Maximo but has worked for various software companies through his career in both a sales and client relations role. In his spare time, Chip likes to golf, travel and work on projects around the house, especially those with an artistic touch. He is also up for any type of competition whether that be playing cards, board games or recreational sports.

Sarah

Maximo Analyst

Sarah is a recent graduate starting her asset management career. She counts fast learning and determination as key skills that she’s applying to become an Maximo pro! Sarah’s background in IT Services and studies in computer science have strengthened her natural problem-solving skills and desire to help others through technology. In her free time, Sarah enjoys baking, sewing, reading comic books, and building her own video game.

Derrick

Maximo Analyst

Derrick is someone who lives for mental exercise. New challenges spin his problem solving wheels. Defeat is not an option and challenges make him smile. His catch phrase is “I’m an Engineer”. Derrick takes pride in his work. He is a highly self-driven talent when it comes to his interests and programming couldn’t be any higher on this list.

Outside of the office Derricks interests includes cars, motorcycles, and anything generally fast and loud. He stays in the loop on latest in tech, loves gaming and most of all is a die-hard anime fan. Outside of bike night, you are most likely to catch him relaxing in the glow of lights from his PC.

Xavier Galarza

Maximo Analyst

I am a recent graduate who is motivated to learn and develop new skills. I like to challenge myself every day. I want to learn all about Maximo in order to teach others how effective Maximo can be for them. I have a good understanding of the development side and work well with problem solving. I am grateful for the position I am in, I love surrounding myself with great people that are more knowledgeable than me who will help me grow as a person. In my free time I love to play videos games, watch/ play sports and spend time with family. I am a competitive person and believe I am pretty good at all sports.

My other passion is to stream video games I play and connect with others online, I love showing others how to play a certain game or even show them a skill didn’t know existed. I love entertaining others and creating content for others to watch and enjoy.

Courtney LeBlanc

Business Analyst

Courtney is a polished Maximo consultant with over 10 years working in the industry. She has worn many hats including QA Specialist, Trainer, Functional Lead, Project Lead and Business Analyst. A point of great professional pride for Courtney is helping clients meet their needs and realize the power of their investment. Being a part of the process that helps clients learn how to use their system and get the most out of it is a great feeling at the end of the day.

Bob Richardson

Director of Managed Services and Senior Analyst

Bob has led more than 50 (but less than ∞) Maximo projects with top notch client satisfaction – so he must be doing something right. He is a seasoned veteran who heads our operational & managed services team. He is instrumental in developing many of our solutions and holds Maximo certifications in both functional and technical disciplines up to version 7.

Bob might or might not like squirrels. He enjoys traveling with his wife and outdoor activities. He has also been known to spend long hours in his garage contemplating life.

Kelly Nimmo

Director of Products and Senior Analyst

Kelly heads up our product development team and is a senior analyst with more than 11 years EAM/Maximo experience. She is the architect behind our flagship product offering MxMobile. She holds Maximo certifications in both functional and technical disciplines up to Maximo version 7.

In her free time if you don't find her on her boat, fishing and enjoying the beautiful Florida outdoors, then she's probably on the soccer field teaching her nieces and nephews how to do the around the world.

Kim Walter

COO

Kim began her career in Investment Banking in the Biotech and Tech sectors. After leaving banking, she focused on executive strategic development evolving her business building skills. Co-founding A3J Group was a natural fit with the idea of creating a fierce ninja style unit that outperforms all others. In her free time, she is training for her next eventing competition or studying to become a Master of Wine or practicing her tornado kick. She could be with her family hiking or surfing or cooking. But she’s definitely not sitting around doing nothing.

Alex Walter

CIO

Alex brings 18 years of Maximo/EAM consulting experience in Life Sciences, Oil & Gas, Water/Waste Management, Government facilities, and much more. He has been awarded the honor of IBM Champion from 2018-2021, and is the brainchild behind our revolutionary mobile solution MxMobile.

In his free time he buys camping gear, enjoys a good circular saw and spends time with his family hiking, surfing and being outdoors.

Enhancement

• Configuration
• Integration & data loading
• Report improvement
• Screen view & workflow changes

Sustainability

• Report
• Troubleshoot
• Learn
• Teach
• Lead

Change Management

• Advanced systematic improvements
• Tailored procedure implementation
• Script-, report-, and application-level source and document control through Git repository software
• Training on how to document and deploy changes

Monitoring

• Active monitoring of your IBM Maximo system’s heartbeat
• Triggered notifications and support tickets when Maximo is not responding
• Automated Escalations based on the health of various critical background processes.
• Periodic and quarterly scheduled system health checks

System Support & Trouble Shooting

•On Demand Support
•Advanced Troubleshooting
•Access to A3J Group’s Maximo Support Environment to submit trouble tickets
•Directly report bugs, request fixes and enhancements

System Patching & Environment Refreshes

• Tentative, bi-annual feature pack releases from IBM
• Minor patches (defined by the last number in the version model)
,• Quarterly lower environment refreshes

Admin

MxAsk

Create new self-service requests in a wizard-style format, and view the details of their open service requests.

MxApprove

Accept, reject, and reassign assignments, review assigned records, and view your workflow inbox.

MxMobile

A suite of mobile applications designed to integrate with IBM Maximo Asset Management. These apps modernize workflow, expedite inventory processes, reduce time spent on data entry, and more.

Workflow

MxMeter

View and enter meter readings, view trends in graphical format, and create readings while in offline mode.

MxAsset

Scan barcodes and view maintenance facts. Create meter readings, work orders or service requests. Toggle asset downtime.

MxWork

Create new work orders on the go, view existing work orders and attachments, and capture fingertip electronic signatures.

Inventory Management

MxIssue

Receive and issue parts, request orders while in-field, and create new usage records

MxCount

Perform counts of stocked items, identify and correct inventory balance errors, and record real-time counts in Maximo.

MxReceive

Receive stock replenishment items, perform intelligent searches, and work in disconnected mode.
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