Product Launch: Ninja Fix – Duplicate Service Request Identifier

So you have an A-team that is super proactive about reporting issues and creating service requests, right? Great! However, this often can lead to scenarios where multiple users submit service requests about the same issue.

The Ninja Fix Duplicate Service Request Identifier combats that issue. This product adds a table to the Service Request application in Maximo. The table will show potential duplicate work order records created from SRs for the same asset and/or location. Only service requests that are open and not canceled, closed or completed will be displayed.

If the new SR is a duplicate, the user that created the SR can choose to link the duplicate SR to the work.

Scenario:

A call comes in from a user complaining that a room is too cold. The representative that takes the call creates a service request record, creates a work order for work to be performed and routes the work order to a technician. While the technician is on route to the location another call comes in from a different user for the same location. An entry will appear in the Potential Duplicate Work Orders table alerting the user that there may already be a work order dispatched to fix the problem at the location. This development can eliminate duplicate work and help your team stay focused.

If you find this solution valuable to your facility, you are able to purchase and download the installer which will automatically configure your Maximo Environment to include this helpful feature. Click here to purchase.

A3J Group Launches New Ninja Fix Solution: Approval Summary Tab Creator

A3J Group continues to produce products that can be purchased through our Ninja Fix suite of self-service IBM Maximo configuration options. The Approval Summary Tab solution was released March of 2022 and acts as a one-stop shop for viewing specific records in IBM Maximo.

The A3J Approval Summary solution introduces a new tab, Approval Summary, to the Work Order Tracking, Purchase Requisition, Purchase Order and Invoice applications. The Approval Summary tab is designed to show both the Active Assignee, to whom the record is currently assigned, and a history of approvals. At a glance you will know immediately who is responsible for approving the record as well as where the record is at in the approval chain. Instead of having users navigate the workflow history and assignment applications to determine the approval status for a record you can simply point them to the Approval Summary tab for all the pertinent information.

The Approval Summary solution consists of a tab with two tables. The first table displays the current active assignee(s) for the record.

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This table contains the user ID and display name of the active assignee(s). In addition, a description of the assignment is included for easy reference.

The second table lists the approval history of the record. The user can see who previously approved the record, any memo that was included with approval of the record as well as some workflow details.

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The Approval Summary tab focuses only on workflow transactions originating from an Input node and that are either assigned or reassigned in order to reduce clutter and help the user focus solely on the assignment. Additional nodes may be included by simply updating the A3JWFTRANSACTION relationship on the parent object. You can also contact A3J Group for assistance with expanding the Approval Summary design to other use cases.

 

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Learn more about the Approval Summary Tab creator and other solutions from Ninja Fix here. If the solution is a fit, purchase, download and experience immediate IBM Maximo enhancements from A3J Group today!